The Customer Success team at ClinicDrive is dedicated to helping our customers get the greatest possible value from our platform.
Our Customer Success specialists are your trusted partners throughout your journey with ClinicDrive. We begin with a thorough onboarding process that ensures you receive the right training and understanding of the platform’s features. We are available to answer your questions, resolve challenges, and guide you through any technical aspects.
Once your clinic is up and running, we follow up with you regularly to ensure that you continue to get the desired value from ClinicDrive. We work closely with you to identify opportunities for optimization, expand your use of features, and accommodate any changes in your workflows.
Our goal is not only to deliver a software solution, but to build a partnership that helps you achieve your business objectives and maximize the efficiency of your dental clinic. We are here to ensure that you have the best possible experience with ClinicDrive and realize the full potential of our platform.
📞 Phone: 73 70 23 40 – press 2
The phone line is open on weekdays between 8:00 and 13:00
✉️ Email: support@clinicdrive.dk
We aim to respond to all enquiries within 24 hours on weekdays
💬 Chatbot:
Our chatbot in the ClinicDrive portal is available 24/7
Note:
Opening hours may vary during the summer and Christmas holidays.
For Windows users:
For Mac users:
For Linux users:
I have forgotten my code—can my administrator create a new one for me?
Your ClinicDrive password is personal, and you must create it yourself. This can easily be done by tapping “Forgot PIN” under the keypad on your tablet. You will then receive an email at the address you use in ClinicDrive with a link to create a new password. Please note that this link is valid for 4 hours. If the link expires, simply repeat the process to create a new password.
I have created a new employee in ClinicDrive, but I cannot see her in the staff overview
New employees appear under the “New” tab in the staff overview. When their approved employment basis takes effect, they will automatically be moved to the “Current” tab in the staff overview. If a new employee has an empty job title in the overview, it means that the employment basis has not yet been approved. On the line with the employment basis, it will say “Draft”. When you click “Approve” all the way to the right, the text will change to “Approved”, and the job title will now be visible.
Always remember to create the employment basis and addenda well in advance of when they take effect, so everything is ready for the employee’s start. This ensures a smooth process and avoids delays.
Where can I see how much overtime I have had?
When you are logged in to ClinicDrive, you will find your profile among the icons at the bottom of the page. To access your profile, click “My profile” and use the same password you used to log in. In your profile, you will be able to see a breakdown of your balances, including Holiday, Extra holiday, Time off in lieu, and more.
By tapping a specific balance, you will be able to access the underlying registration data. This allows you to easily identify the source of each registration. Please note that your balance is only updated when both you and your administrator have approved the relevant registration. This ensures that balance updates reflect the latest changes and approvals.
Why is one employee deducted 1.25 per holiday day and the others 1 day?
If you have an employee who works 4 days a week, a single day will be counted as 1.25 instead of 1. This means that when the employee works 4 days during a week, the total number of days will count as 4 x 1.25 = 5 days. This corresponds to a full week of holiday.
An employee was sick yesterday, and I did not register it because I was on a course myself—what do I do now?
If you want to register absence retroactively, you can do so by making a backdated entry. Follow these steps:
Go to the Activity Plan.
Select the day for which the absence should be registered retroactively.
Create the absence as usual.
After creating the absence, you will see the option “backdated entry”.
Select “backdated entry” and follow the instructions provided to add the absence retroactively.
This way, you can ensure that your absence registrations are correct and up to date, even when they need to be added retroactively.
I want to change an employee’s balances—how do I do that?
To make a manual adjustment up or down, you can follow these steps:
Is it possible for me to register that I worked on a Sunday?
Go to “Time approvals” in the system.
Select the option “Approved to draft”. Here you can choose the desired period and employee.
Once you have selected the employee and period, find the day you want to make changes to.
There will be a button labelled “Open for editing”. Click this button to open the day for editing.
I need to change an employee’s working hours, but it does not save the times
When you want to change an employee’s working hours, you must create a new plan. If the changes are minimal, you can copy the existing plan. This opens a new week where you can make changes to upcoming work schedules. Please note that if there are changes in the number of hours, it will be required to create a new employment basis or addendum.
Where do I terminate an employee?
It is important to remember to make changes well in advance. Go to the profile and select the employment basis. Click the plus button, and from there you can terminate an employment basis. Once this is done, the employee will no longer be visible in the staff overview from the day after the termination date. In addition, they will lose access to ClinicDrive.
Easier than I had expected
“It was very exciting to get started with ClinicDrive, and easier than I had expected. If you are familiar with general use of a tablet or smartphone, there is not much difference”
An invaluable tool during our visit from THE DANISH PATIENT SAFETY AUTHORITY
“They were impressed by ClinicDrive’s ability to consolidate important information individually in the system while also making it accessible to all our staff”
It is a fantastic positive development
“We are seeing a trend towards increased efficiency and safety in dental practices with ClinicDrive
—it is a fantastic positive development”
It is absolutely brilliant
“It is absolutely brilliant to have a single platform to keep track of, among other things, daily routines, all the clinic’s documents, and staff information.”
Easier than I had expected
“It was very exciting to get started with ClinicDrive, and easier than I had expected. If you are familiar with general use of a tablet or smartphone, there is not much difference”
An invaluable tool during our visit from THE DANISH PATIENT SAFETY AUTHORITY
“They were impressed by ClinicDrive’s ability to consolidate important information individually in the system while also making it accessible to all our staff”
We can highly recommend ClinicDrive
“Here at the clinic, we have been pleased to integrate ClinicDrive into daily use. We especially appreciate the systematisation of tasks, which makes everyday life easier, clearer, and less pressured”
It is a fantastic positive development
“We are seeing a trend towards increased efficiency and safety in dental practices with ClinicDrive
—it is a fantastic positive development”
It is absolutely brilliant
“It is absolutely brilliant to have a single platform to keep track of, among other things, daily routines, all the clinic’s documents, and staff information.”
The very best part
“The very best part is that we have manuals for the clinic’s many tasks in the system”
Administrative hours shrink
“It takes a bit of data entry at the start, but soon you are up and running, and the administrative hours shrink and become more enjoyable!”
A very good and informative introduction
“I have received a very good and informative introduction to the ClinicDrive solution”
Skomagervej 3C | 7100 Vejle | CVR: 40640665
| Skomagervej 3C
| 7100 Vejle
| CVR: 40640665
| info@clinicdrive.dk
| Facebook
| LinkedIn
| Instagram
Shortcuts:
| Payroll administration
| Employee administration
| Time tracking
| Network administration
| Task management
