Quality through an expert lens

SVEND FROM ISODENT, EXPERT

Where do clinics typically go wrong when it comes to quality and documentation?

Often, there is uncertainty about what actually needs to be documented—and a lack of insight into what really happens in day-to-day operations. Procedures become “something we do,” but not something that is clearly described or followed up on.

What has been your role in developing the quality management system?

I have contributed content on best practice within hygiene, X-rays, APV and MUS. I have worked with quality management systems in dental clinics since 2008—both ISO certification and practical quality assurance.

What characterizes clinics that have quality under control—versus those that ‘keep it in their heads’?

You cannot just keep it in your head. There are too many details, and in a busy day-to-day routine, things are forgotten. Clinics that have quality under control have clear procedures and documentation that is actually used.

What would you say to the clinic owner who thinks: “Quality systems take too much time”?

The implementation time pays off many times over. Once the system is in place, it provides peace of mind, clear task allocation, and easy onboarding of new employees. Nothing is forgotten—not even the documentation.

Read the CEO’s and the developer’s thoughts on a quality management system in a dental clinic.