Quality: Why now? And why in this way?

PEYMON, CEO

Why did ClinicDrive decide to update the quality management system?

The short answer is: Because the market has asked for it. More specifically, there has been demand for a more unified, digital, and up-to-date solution where documentation, tasks, and responsibilities are not scattered.

Why is there a need for a quality management system in clinics’ day-to-day operations?

All clinics are subject to the same rules. The only difference is how many hands are available for the tasks. In larger clinics, more people are involved—and in smaller clinics, fewer. But the tasks are the same. Without structure, a situation quickly arises where everyone is responsible—and therefore no one is responsible.

How does the quality management system differ from other solutions on the market?

It is not a generalist system. It has been developed in close collaboration with dentists over several years and is a complete solution with procedures, tasks, deviations, and APV—we often call it an ISO-light. Just less bureaucratic.

What are you personally most proud of?

I am most proud that you do not start from scratch. When you get the system, it is already filled with checklists, structure, and content. You can customize it—but you do not start from zero.

If a clinic owner only has to remember one thing—what should it be?
Peace of mind. Because everything is in place, consolidated, and easy to oversee.

Read the developer’s and the expert’s thoughts on a quality management system in a dental clinic.